Invoking the ambience of a Victorian sugar baron’s manor house and with all the corresponding elegance and gentilesse, the St Regis is a resplendent resort and a great holiday spot for all ages.
Located on the much sought-after southwest tip of Mauritius, on the exclusive Le Morne peninsula beach, it promises to deliver St Regis tradition and impeccable service.
And here’s my take on it. The resort definitely delivers on tradition and old-school elegance. The colonial style is immediately recognisable; I felt like a house guest at an exclusive club. Sadly, however, the resort does fall slightly short on overall service. Granted, this is isolated to certain areas, but it is a real shame as this hotel offers an excellent standard of accommodation, outstanding cuisine and a great range of activities. I would not let this deter me from booking here again as I thoroughly enjoyed my stay here, but with just a bit of fine tuning, this could be an exceptional property.
The resort’s layout was simple which I loved, as everything was centred around the Manor House including the main pool, the bar and the five restaurants. Guests are spoilt for choice in terms of food: it’s a real ‘round the world tour, catering to all tastes including Japanese, Asian, French/Mauritian, Indian, and seafood.
The St Regis butler service is at the heart of the hotel, quite literally, as the butler’s Orchid Pavilion is centrally located and the reception team are available for restaurant reservations, spa bookings, or just about anything, from 8am until 11pm. Plus, your personal butler is at your beck and call 24/7. The complimentary services include unpacking/packing service, pressing service (2 pieces per person per day), and a wake-up beverage service should you wish your morning tea or coffee delivered to your room. I must be honest, I did not take advantage of many of these services, but my butler was friendly, warm and always enquired as to how my stay was going and if I needed anything. I did indeed—a bloody mary, as it turned out—and one of the best I’ve ever had!
- Daily breakfast for two
- Buffet breakfast served in Le Manoir Dining Room
- Room upgrade upon arrival
- Subject to availability
- Food & Beverage credit
- €85 credit to be used during your stay
- Dining experience
- One Buffet Dinner for two guests in Le Manoir Dining Room or three-course A La Carte Dinner in either Floating Market or The Boathouse Bar & Grill, excluding beverages
- Dining experience
- A 25% reduction at Atsuko, excluding beverages, Chef’s Table and Inspiration
- Early check-in / Late check-out
- Subject to availability
- Complimentary Wi-Fi
Exclusive benefits may vary by hotel or hotel group. Exclusive benefits apply when booking the Best Available Rate and are not combinable with any hotel offers or special packages unless stated.
- Detailed Review +
- Facts & Amenities +
I was driven through the large, iron gates and immediately greeted by a staff member who escorted me up the wooden walkway to the entrance of the hotel, where guest relations took over. I was struck by how colonial in style the lobby area was, with beautiful black and white marble flooring, a wooden staircase and dark wooden, classic furniture. Mixed with light greys and soft accessories, this was a very inviting lobby. Check-in took place in the lounge area, off of the main lobby on the terrace overlooking the pool. Simple and quick, I enjoyed my welcome drink while it all went through.
Arriving early, I had a spot of lunch at their suggestion while my room was made ready, after which I was escorted to my suite by buggy and was met by my butler who very thoroughly showed me around the room and explained his role, hotel dining options and other services available. This was fine for me as I had arrived in the afternoon, but I couldn’t help feeling that if I had arrived off a long night flight, this lengthy procedure could be somewhat drawn out.
Rooms and suites
I entered my Junior Suite which felt spacious and airy, with light taupe walls, cream floor tiles and matching fabrics. Furniture was dark wood mixed with wicker and rattan, and there was a large sofa facing the 42-inch plasma TV. Glass doors opened out onto a spacious balcony where another sofa and two comfy rattan chairs and a table faced the Indian Ocean in the distance. My king-size bed was central to the room and, in keeping with St Regis signature beds, it was extremely comfortable and I slept well during my stay. Directly above me was a ceiling fan, adding to the comfort and the colonial feel of the room.
The room had an iPod connection panel with USB and HDMI connections. WiFi was complimentary throughout the resort—stronger is some areas than others—but overall was adequate. The TV was on a swivel so could be adjusted when you were in bed. There were plenty of UK channels, including news, sports, films and kid’s options.
Lighting could be adjusted easily and, with plenty of lamps dotted about, it was soft and not too bright. There were lots of sockets, both sides of the bed and around the room in general.
The rooms and suites stretch out along the beach in two-storey crescents and are all sea-facing, so if you’re on your balcony you’ll catch the stunning sunset. And should you really want to up the ante, at the very end of the beach is the four-bedroom villa, perfect for large families or groups of friends wanting complete privacy and service. Plus, you’ll get your own dedicated service team, housekeeping and a chef.
The same taupe walls and cream tiles continue from the room on into the bathroom. A cream, standalone oval bath dominates the room, with cream-coloured Jack and Jill marble vanity units with raised sinks. Individual mirrors hang on the walls and there’s also a wall-mounted magnifying mirror. There is a dark wood tall-boy with wicker drawers for extra storage in the corner, and next to this is a long desk, a small wooden standalone mirror, and sockets for hairstyling essentials. The hair dryer is powerful and the lighting in this area is excellent, with plenty of options to dim or not to dim.
A separate rain shower with sea-green mosaic tiles and WC complete this lovely bathroom. Soft, white fluffy towels were plentiful, and plush robes and slippers were provided. Toiletries were Remède, in 100ml bottles and replenished daily.
The Boathouse Grill & Bar
I loved the location and the feel of this restaurant, offering open-air beachside dining with uninterrupted views of the Indian Ocean. Just off from the restaurant was the bar, a great place to chill with a cocktail on one of the cream sofas sunken into the sand.
I loved the food, it was delicious and on the three occasions I ate lunch here, my prawn Caesar salad, burger, and pasta were all extremely tasty and perfectly cooked and presented.
What I didn’t love was the service, which at times was quite rude and extremely lacklustre. One lunch, a menu was presented to me and my order taken by a waiter who hardly spoke. He asked for my order with a simple lift of his head—my queue for me to tell him what I would like. No overall warmth nor friendliness, let alone charm.
Another time, I was greeted by three confused looking staff members when I asked for a table for one. They milled around, awkwardly, until the head waiter took over and sorted a table for me. After eating, it took a long while for my plates to be taken away, when I had clearly finished, as the staff stood around chatting and laughing amongst themselves.
On my final visit, a lovely lady recognised me and warmly greeted me, but my order was taken by a staff member who looked so miserable and uninterested I wondered if I would get any food at all. Thankfully, I did and it was delicious.
Other restaurant options
The Floating Market is a perfect spot for a romantic dinner, where the pavilion is surrounded by water and beautifully lit during the evening. As the name suggests, it offers a fantastic selection of Asian food including Thai, Vietnamese and Indonesian.
I chose the signature platter to start which included pad Thai rolls and crispy wontons which were delicious and melted in my mouth. The red Thai fish curry for mains was exceptional, with just the right amount of kick to it and, on my waiter’s recommendation, I went for a dessert of crème brûlée which was light and extremely tasty.
The service was excellent and the staff were very attentive without being overly fussy.
American breakfast is served in Le Manoir dining room, located on the ground floor of the Manor House overlooking the main pool. Early morning weather was lovely so I sat out on the terrace and enjoyed the view. It’s a buffet breakfast with a good selection of fruits, cereals, breads and pastries, an egg station making excellent omelettes, and a hot plate making delicious fresh pancakes and french toast.
Service was efficient, again some staff were not terribly friendly, but overall a very pleasant experience and a lovely way to start the day.
Bar 1904 had a really nice, evening ambiance with a resident pianist setting the tone. Service was excellent, efficient and warm, and I felt extremely comfortable. Most guests sat outside on the terrace enjoying pre/post dinner drinks and enjoying the music.
Spa and wellness
The Iridium Spa has twelve treatment rooms and one couples’ suite. It is not the most zen-like of entrances as it is very bright and felt a little formal. However, once I was led away by my therapist to my treatment room, the relaxation and the magic begins. The rooms are very spacious and you have your own shower and changing area, with a deep bathtub and an outdoor area should you wish to relax afterwards or even enjoy some lunch.
My Oriental massage was one of the best I have had in a long time. My therapist was excellent and after locating some old injuries, really worked hard to eradicate any aches and kinks I had. The whole experience was excellent and a perfect way to spend an early evening.
They use a host of products; my oils were based on locally grown flowers and herbs.
Pool and beach
There are two pools here, with the large, main pool located next to the Manor House. It’s very impressive and has cabanas, ten in total, and a small selection of sun loungers. Cabanas are popular with couples and families, allowing little ones to take shade or mums and dads to relax and keep an eye on the kids as they splash about in the shallow end of the pool (located at both ends). There is no actual kid’s section.
The pool butler service I experienced was not executed with any particular flair or friendless; I felt as if the staff were simply going through the motions.
There is a smaller pool located in the centre of the resort offering a quieter option where you can relax on the sun loungers and enjoy a drink from the small bar.
Most people tended to flop at the beach—no surprise really as the beach is just gorgeous. It’s 1 km of white, coral sand and it’s long, wide and peaceful and never feels crowded. There are plenty of comfy sun loungers available and the butler service here is a lot more attentive than that around the pool. For specific service, you simply press the yellow button on your wooden parasol and your butler will arrive. During the day, you will receive bottles of water, fruit kebabs and cold towels, all delivered with a friendly, genuine smile. Showers are conveniently placed along the beach, handy for de-sanding after a hard day on the shores.
I did paddle once or twice in the ocean and it was a tricky procedure to dodge the broken coral, so pack swim shoes if you have sensitive feet.
From 9am—5pm the Water Sports Club offers a huge array of activities, several of which come at an additional cost, however, the kayaks, pedal boats, canoes, snorkelling, windsurfing and glass bottom boating are all complimentary.
The Kite Flyer’s Club is available for children aged 4—12 years old from 9am—8pm. It’s complimentary and offers a host of activities such as crafts, cooking classes, fancy dress, an outdoor play area, and a small pool.
There is also a separate sleeping room and nanny room for snooze time.
For teenagers (and adults) there is an entertainment room located in the Drawing Room at the Manor House. It has a full-size snooker table, foosball, board games, computer games and even an area dedicated to making music—including a guitar and DJ mixing decks. It’s open until 11pm or whenever the last person leaves.
Activities are arranged daily, such as beach volleyball, table tennis tournaments, football and Bocce ball.
Families, young and old, are very well catered for here and are warmly welcomed.
Staff and service
In certain areas of the hotel, the staff were excellent, extremely friendly and attentive, including those in the reception in the main building, the 1904 bar area, the staff at Simply India, and the beach butlers. However, there are some real issues at The Boathouse, where even the most basic customer service is lacking.
Plenty of couples, of all ages and nationalities, including American, British, French, and German. Families with preschool aged children enjoying the great climate and facilities. Everyone was casually dressed yet chic; happy to relax in the surroundings.
Check-out was a very smooth process and the gentleman who handled the whole process was utterly charming, polite and genuine. My bags were collected and packed into my waiting taxi.
How to get there
45 minutes by road transfer from Mauritius Airport
172 Suites & Villas