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Our score: 5.0/5.0

The Mark

New York

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Golden Palm Award
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Daily breakfast for two
Continental breakfast
Room upgrade at time of booking
Subject to availability
Hotel Experience
Choose either a cocktail and hors d'oeuvres platter, or a picnic basket by The Mark Restaurant for two
Early check-in / Late check-out
Subject to availability
Complimentary Wi-Fi

Exclusive benefits may vary by hotel or hotel group. Exclusive benefits apply when booking the Best Available Rate and are not combinable with any hotel offers or special packages unless stated.

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  • Detailed Review +
  • Facts & Amenities +
Baring All
  • Chic, understated and utterly elegant – the perfect Upper East Side bolthole, with service to match
  • The Mark Restaurant by Jean-Georges is not to be missed
  • An excellent selection of rooms and suites so you get the accommodation option that suits you perfectly
  • The Penthouse, with seven bedrooms, is very special indeed
Arrival experience

The entrance to The Mark is located on 77th Street, just off Madison Avenue. It’s always bustling with life, and with that comes a little jostling for position between dark SUV’s, limos and glitterati, various and sundry. But the skilful doorman had me through the crowd and checking-in with one single manoeuvre.

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Rooms and suites

It’s the excellent choice of accommodation that makes the hotel here so appealing. Frankly, you’re not going to find a room here that you will not be happy with, and if you’re going to splash out, this is the place to do it. The suites at The Mark are real winners from both a design and space viewpoint.

There is something to suit every requirement, interconnecting and otherwise. I was in a Madison Double/Double which featured two double beds and would be perfect for friends travelling together or families with kids. At 37 m² (400 ft²), there is plenty of space to spread out and not trip over each others’ piles of possessions.

There is no question that these are some of the sexiest rooms in Manhattan. With hues of cream and beige, highlighted with ebony and sycamore wood, they are an oasis of calm in an otherwise bustling metropolis. There is a ton of wardrobe space, and it’s clear that whoever designed the rooms has actually stayed in them: everything is in just the right place. The beds are supremely comfortable, and those with a penchant for minibars (maxi-bars?) will love the Sub-Zero drawers and the fantastic array of naughty nibbles and snacks.

In-room technology is state-of-the-art and controlled from a touch panel. Sadly, mine was on the blink, as was the telephone touch pad. Luckily, good old-fashioned light switches were still in operation, so the day was saved. What was surprising is the TV technology. Yes, it’s HD, and yes, it has an in-built sound system, but the issue is the size: less than 42” simply doesn’t make the grade.

Internet speeds are good, and access is complimentary. Up to three devices per room are supported; if you need more, you’ll have to pay.

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The bathroom

The Mark’s bathrooms are rightfully famous: they are gorgeous. Not only are they a great size, but also it’s the stunning design and finishing that takes the cake. The bathroom is awash with black and white marble, beautiful Lefroy Brooks fittings, a soaking tub, twin basins, a big walk-in shower and a separate WC area. All in all, it’s more than up to ‘the mark’.

Toiletries are specially formulated for the property, but I have to say that I wasn’t overly impressed.

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Dining

Having overeaten most of my way across the Atlantic at the indulgence of British Airways, I only managed to dine upon a simple kale salad (it was delicious) at the glamorous Mark Restaurant. The service staff, professional to the nth degree, didn’t seem at all put out by my abstemious choice of food during what was a busy lunchtime service.

Perusing the menu, I saw there’s a combination of staples offered, including pasta, pizza, meat and seafood, all proposed with an exceptional Jean-Georges twist. It promises to be a real culinary journey for another day.

 

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Staff and service

The service at The Mark is not perfect; in fact, no New York luxury hotel can claim that accolade, but it is exceptionally good. It’s ‘grown-up’ service designed for a discerning clientele. Staff are incredibly professional, perfectly polite and friendly, while at the same time offering that no nonsense New York attitude. I like this style very much because it isn’t fawning or false, rather it’s real, and it’s consistent.

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Guest profile

During my stay, lots of ‘out of towners’ were in New York for Christmas shopping and holiday celebrations. A mix of elegant guests (noticeably quite a few Brits and French), and of course a sprinkling of celebs.

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Departure experience

Quickly and in a friendly fashion, I was escorted to my car through the pavement crowds with skill and precision.

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General information

  • icon-briefcase
    How to get here

    50 minutes by road from JFK Airport

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    Accommodation

    152 Rooms & Suites

Amenities

  • Wi-fi

    Wi-fi

  • Gym

    Gym

  • Restaurants

    Restaurants

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Our score: 4.8/5.0

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