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Our score: 4.5/5.0

The Chedi Andermatt

Andermatt

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Laura Jeffrey Avatar for Laura Jeffrey

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Daily breakfast for 2
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  • Detailed Review +
  • Facts & Amenities +
Baring All
  • Stretch to a suite for the extra space and the very best views
  • The spa space is limited, so book treatments in advance 

  • Fly into Zurich and take the Glacier Express, the comfortable and extraordinary glass-ceilinged train offering spectacular views 

  • The weather can change even within seasons; check the forecast before you leave and ensure you have outfits for all eventualities 

Arrival experience

There is a great sense of arrival at The Chedi Andermatt, with a very impressive, industrial-style canopy over the approach. I was immediately greeted by the valet, who took care of the bags and the car. On entering the hotel there’s a lofty drama to the lobby, and while the minimalist aesthetic and natural materials are elegant, it’s a shame that it doesn’t look out over the mountains.

Check-in was very efficient. Unlike some hotels, they had taken note of the passport copies I had sent in advance, so all that was needed was a credit card and a signature. I was met by the very engaging sales manager and taken straight to the room. Rather touchingly, the hotel had made a note of my travelling companion’s birthday and had set a beautiful bunch of flowers and a card out for her in her room. Top points.

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Rooms and suites

My suite was open-plan with high ceilings – essentially a continuation of the natural materials theme: minimalist, unfussy and cosy. There were some lovely details, such as the slatted screens dividing certain areas of the room, leather drawers on the mini-bar and in the dressing area, and linen covers on the stationery and activities files.

The lighting was atmospheric and controlled by an iPad, as were the rest of the fixtures and fittings such as blinds, temperature and audio. Some of the controls are intuitive, and some are frustrating. I had real problems trying to get my music to play through the audio system, and the minimum room temperature of 19 degrees seemed on the warm side at night. The lighting was beautifully atmospheric, but for the visually impaired this might pose problems. The wi-fi was consistent and fast, and there were various plug points throughout the bedroom and living area in obvious places.  

The suite was not without a few design faults, however. For example, there was a sliding partition door between the entrance hall and the living area, but no division between the bedroom and living area, which would be useful for families or couples with varying sleeping patterns. Another minor gripe was the drop lighting over the dining table, which I headbutted no fewer than four times during the day. Other features like the fireplace, open to both the living area and the bedroom, more than maDe up for this, but it seems these little issues could be easily rectified.

As the suite is all on one level, anyone with access difficulties would have no issues here.

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The bathroom

The temple-like bathroom was a sanctuary within the suite, with the bathtub as the main focus. A combination of sliding and hinged doors meant the area could be private or open, depending on your preference. I was pleased to see plenty of towels and huge, fluffy, hooded bath robes, a powerful hairdryer and a make-up mirror. The Chedi offers gorgeous Aqua di Parma products, and the 40ml bottles last a couple of days each, but still housekeeping were very keen to supplement my supply daily.

The rain shower was large, big enough for eight people, as the sales manager was keen to advise. The Aquaclean WC was just as spacious as the shower, but the slight frosting on the door leaves little to the imagination.

Then there was the twin vanity unit and the dressing area, and while very attractive, I found them both wanting, practically speaking. Designed by the same architect as many of the Aman resorts, it’s no surprise that there are similarities in design, including certain pitfalls. Mood lighting is atmospheric and, let’s face it, flattering. However, in the evening while trying to put on make-up, it’s not helpful. Then there was the low-level stool, which looked stylish, but when you sat down to dry your hair, you couldn’t see yourself in the mirror.

Overall, I thought the bathroom was sleek and sexy, but these small gripes can add up.

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Dining

The main restaurant is on the ground floor and is beautifully designed with floor-to-ceiling glass, surrounded by pine trees and mountains in the background. The decor combines contemporary and turn-of-the-century themes and pulls it off by using muted tones and natural materials that complement, rather than compete with, the views. The central focus is an impressive five-metre-high cheese cellar – my idea of heaven. It’s open to all at breakfast, and to order from during lunch and dinner.

The Chedi hotel chain has always prided itself on its food, and Andermatt is no exception. Even the house cream of carrot soup as an afternoon snack was sublime. But the kitchens in the hotel focus on two cuisines: contemporary Swiss and pan-Asian. My fish carpaccio starter was beautifully fresh and subtly flavoured with herbs I couldn’t identify, perhaps local. The beef fillet was velveteen and cooked to perfection, although it was so good that the sauce was a distraction. The overall menu is incredibly creative, and there were many dishes I would have been happy to test. Next time.  

For oenophiles there is an extensive wine list with some superb European vintages as well as some excellent local wines, many of which simply don’t make it out of the country.  

Breakfast is served in the main restaurant area, and the four kitchen areas are converted into four elegant buffet stations. I was somewhat surprised to see that eggs to order are charged additionally, but the spread covers the major food groups, including a whole area devoted to wheat-free options.

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Other restaurant options

The sumptuous Japanese restaurant has won various awards for its fine cuisine and extensive sake menu. It has a limited capacity, so it’s best to book in advance.

The hotel also has a wine cellar, actually on the ground floor, which can be used for wine tasting and also general private dining. Food or light snacks and high teas can also be served throughout the various seating areas on the ground floor, and when the sun is shining there are tables dotted around the landscaped grounds.

In winter months, guests can eat in the cosy chalet, which is put up in the courtyard, and in the summer there’s a clubhouse adjacent to the local golf club, open for lunch and tea.

The Chedi is in the heart of Andermatt, and there are also plenty of restaurants in town should you wish to have a change of scenery. Everything is accessible on foot, although the hotel does have a fleet of cars should you prefer not to walk.

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Spa and wellness

The vast spa complex is a fabulous highlight of the hotel, almost a reason to visit in itself.

The hydrotherapy suite brings Asian influences into its design with clean lines and beautiful low lighting. Two steam rooms and two saunas are complemented by a temple-like pool, divided into three temperatures, each guarded by meditating statues. It sounds austere, but with sunlight dappled by pine trees over the water, it has a calming effect. The whole area is very well thought out, with elegant places to sit and rest and plenty of towels.

The spa comprises 10 beautifully appointed, quiet suites. Therapies predominantly use Alpienne products, which combine natural ingredients for a selection of herbal baths, facials and scrubs. Ila and REN, both chemical-free brands, are used for facials and skin treatments.

The in-house gym has state-of-the-art Technogym machines in a lovely setting overlooking yet more pine trees. There is a spacious and airy reformer Pilates and yoga studio, and there are regular, scheduled sessions as well as private lessons on offer.

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Pool and beach

Through the changing rooms it’s possible to access the main indoor lap pool, which has a glass ceiling and glass walls, beautiful in summer and presumably fabulous in winter too. Adjacent, but separated by a floor-to-ceiling glass wall, is the outdoor heated pool – not large enough for laps but certainly big enough to accommodate a decent number of guests in need of a relaxing dip and drink post-ski or hike.

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Kids/teens facilities

There aren’t any specific children’s activities, although there were plenty of families staying at The Chedi when I was there. During the summer it’s mainly hiking and biking, and there are plenty of well-marked trails. There is also an 18-hole, par-72 championship golf course, and the hotel even has a selection of vintage cars available for hire to recreate the famous scene in Goldfinger, filmed nearby. During winter months there are 120 kilometres of ski slopes plus cross-country options, snowshoe trails and sledge runs. And with your personal ski butler, The Chedi ensures you make the most of your time outside the hotel.

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Staff and service

The staff went out of their way to make my stay comfortable. The lobby and concierge staff were polite and efficient to the maximum.

There were many extra touches that made the service here notable. On arrival I bemoaned the fact that I was ill prepared for the cold evenings, and warm jumpers were promptly provided. My companion mentioned that she had two children at home and two child-sized pairs of Chedi slippers were produced to take back as gifts. Little touches made the experience here very memorable indeed.  

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Guest profile

Given the size of the hotel, it seems to attract a mixed bag, from clients in Andermatt on business, families, couples, and even small groups of friends away for some pampering or golf. I didn’t pick up on anyone too glitzy, but all guests were quietly elegant and sophisticated.

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Departure experience

On departure, my car was ready and waiting, check-out was brief and efficient, and I was sent on my way.

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General information

  • icon-briefcase
    How to get there

    1 hour 30 minutes by road transfer fro Zurich Airport

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    Accommodation

    123 Rooms & Suites

Amenities

  • Wi-Fi

    Wi-Fi

  • Swimming pool

    Swimming pool

  • Spa

    Spa

  • Gym

    Gym

  • Restaurant

    Restaurant

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