The last time I visited Le Touessrok, I left feeling things were slipping and the property needed work. And presto! Renovated and reopened in 2015, I was eager on this visit to see what new life had been injected into this beloved, iconic resort.
The 200 rooms and suites are housed in three wings; all face the ocean. The older Coral Wing houses deluxe rooms and the popular Hibiscus Suites overlooks Hibiscus bay with its ground floor suites with direct access onto the beach. The most sought after suites are located on Frangipani Island and are popular with couples due to the adult-only pool. There are a selection of interconnecting rooms available should families require more space, as well as the one bedroom Deluxe Suite which offers a separate lounge area and bedroom. For the ultimate in space and privacy, the three beachfront villas each come with a 24-hour butler service, private beach access, a private swimming pool, and three large bedrooms.
The introduction of Shangri-La as a management company feels like a breath of fresh air has drifted through the resort which now has much more of a young, clubby feel to it and, with the introduction of the new beach club, DJ, cocktail hour is the flavour of the day. Funky egg-shaped cabanas for two are also now dotted along the beach. Edgy and chic, I liked the new style.
Yet whenever new management teams come onboard, staff can often become unsettled. This may be the case here. Perhaps some were reassigned to new roles and are still re-adjusting? Because the service I experienced was lacklustre and flat in some places and in others it was wonderful.
This resort, on the surface, is brochure perfect. Set on a beautiful beach above a blue lagoon in an idyllic setting of swaying palm trees with lovely rooms, excellent dining spots and fabulous facilities, what more could you want? But behind the scenes, there are still some cracks in the walls; some ‘refurbishment’ of the staff wouldn’t go amiss.
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