It’s not often that I am completely underwhelmed by a hotel in this league, and I leave at the end of my stay having not enjoyed it at all, but Raffles on Praslin Island left me feeling numb.
I have stayed at a few Raffles properties over the years and have generally thought that they were up to the mark, those based in cities anyway. However, this one being the second resort of theirs that I’ve experienced, I’m not sure that this is their forte. Because although lovely in design and ‘hardware’, they do not seem to have the service or operational skills to cope with the demands of a resort clientele. There is no denying that Raffles Praslin has lovely accommodation and incredible views but I didn’t, at any time during my stay, get a warm and fuzzy feeling of actually being in paradise.
For the truth is, there is almost no ambiance here, with no ‘life’ in any of the resort’s communal areas. The pool and the beach were both seriously lacking in any aesthetic qualities and even at dinner, while there were several tables occupied, something was missing. I guess I just didn’t feel spoiled enough, or really welcome.
Worse yet, while the breakfast was good, the food was just awful at dinner. Maybe it was an off-day for them, but the lack of cohesion, genuine care and attention from the staff who dealt with my issues over the course of the evening meal, was dismal.
The hotel felt like it was almost empty during my stay. But when I asked for a late check-out I was made to feel it was all too hard and yet, I was told, they were only 65% full. Going out of their way was all too hard for the team working here. I left, reflecting that it was only the few local staff members, mostly driving the buggies, who were helpful and friendly. The rest, hailing from all over the globe, seemed disgruntled and not at all happy.
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