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Our score: 4.9/5.0

Park Hyatt Saigon

Ho Chi Minh City

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Laura Jeffrey Avatar for Laura Jeffrey

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Daily breakfast for two
To be taken in Opera restaurant
Room upgrade upon arrival
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  • Facts & Amenities +
Baring All
  • Consider a Deluxe Room if you want outdoor space leading straight to the pool, but be aware that this space is not private
  • Rooms facing the pool area tend to be quieter but if you don’t mind keeping the windows closed, rooms facing the city are double-glazed
  • The hotel offers a VIP immigration service at the airport, worth its weight in gold
  • Sunday brunch is great value for money, and if the weather is clement, grab a terrace table
Arrival experience

The lobby area is huge and high-ceilinged with a convivial atmosphere as guests take tea and cocktails. It’s not technically the check-in area but it’s one of the first things you see as you enter the hotel, and it leaves a very uplifting impression. I was greeted at check-in not only by the smiling front-office staff but also the delightful sales manager. It was a brief check-in before this manager escorted me all the way to my room to highlight the fixtures and features.

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Rooms and suites

My room was cosy and beautifully designed, with the bed as its main focus. The mini bar was housed in an elegant corner unit and the windows looked out onto the pool, but there are a variety of garden, pool and city views available, too. Shutters were a nice touch, not just to continue the colonial theme but also to provide complete darkness at night. The wardrobe, in the entrance hallway, could be opened both from the bedroom and the bathroom.

The lighting was simple but effective, atmospheric but practical, and the generous desk offered an iPad with the hotel menus and directories.

Everything was on one level for those with accessibility concerns. However, wheelchair-users might like to request a larger room for a little more space.

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The bathroom

This was a compact space and I think the micro bathtub could probably have been sacrificed for a larger shower. The toiletries were made by Cochine, a local brand, and weighed in at 50ml each. Sadly, the hairdryer was pathetic and particularly disappointing given the recent renovations, but on the plus side there was every conceivable amenity and excellent lighting for applying make-up and shaving. A magnifying mirror was also provided.

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Dining

Hands up those who have ordered vitello tonnato from room service in Saigon. Anyone? Thought not. I’ll admit it is not the first thing that springs to mind in Asia but there it was on the menu and I felt a craving. It was simply divine and really set the tone for the Park Hyatt Saigon’s superb cuisine, both regional and international.

The Park Lounge in the lobby is a great place for afternoon tea, which is superb, and, as it’s next to the entrance lobby you get a real feel for the buzz of the hotel.

The multi-cuisine, all-day-dining Opera is where the enormous but beautifully presented breakfast is served, and quite a breakfast it is. Like everything else in this hotel, it is well rehearsed and guests can take hours over their breakfast. Business travellers with limited time are served their superb fresh coffee efficiently and without fuss. It’s a great time to soak up the hotel’s atmosphere and do some serious people- watching.

Take time in the early evening to visit the 2 Lam Son martini bar. It has a slick and contemporary design and attracts a mixed crowd of expats and locals, young and more mature. For such an unashamedly trendy place, it has a welcoming and relaxed atmosphere and the bar staff are incredibly knowledgeable. It’s the ideal stop before enjoying the Park Hyatt’s French-Vietnamese fusion fine dining.

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Other restaurant options

Just over the road from the hotel is a small courtyard with a few restaurants and bars, some of which play live music at weekends. If you don’t fancy straying too far but want a change of scenery, it’s the perfect place for a night out.

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Spa and wellness

The spa at the Park Hyatt Saigon is a rather typical city spa: small but perfectly formed with four treatment rooms and a fitness centre. The area is elegantly decorated in a French colonial style and the rooms are compact, although they are more cosy than cramped. Advance booking is essential since the spa is also open to outside guests. Wraps, facials and massages take inspiration from local traditions and essential oils.

The gym is almost 2,000 feet square and kitted out with ultra-modern Life Fitness equipment, both cardio and weights. Personal training sessions are offered but there are no regular group classes.

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Pool and beach

On the third floor there’s a large, very pretty, semi-circular pool with loungers and pool service. As many guests are either sightseeing or conducting business in the city, the pool is often quiet, so the otherwise limited area really feels rather spacious and gets a healthy dose of sunshine throughout the day. The landscaping also features a few shaded tables, perfect for long, alfresco lunches.

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Kids/teens facilities

The hotel doesn’t offer a kids’ club but the staff are all child-friendly and there are plenty of interconnecting rooms and family suites. The pool area is lively enough so you don’t have to worry about boisterous kids. The concierge is well versed in suggesting family-friendly diversions, and if you want a night off, babysitting services are offered.

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Staff and service

It’s the service that makes this excellent hotel truly world-class. The attention to detail, the sheer competency of every member of staff and the creative approaches to problem-solving really demonstrate excellent management and training. I had items of clothing pressed within a matter of minutes and perfect execution of my fiddly food orders. Gold stars all round.

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Guest profile

This world-class hotel attracts all sort of guests. Just look around at breakfast or at check-in and you will see visitors in Saigon on business, on holiday, well-heeled ladies here for a weekend of culture and shopping, well-behaved families finishing or starting a tour of Vietnam, groups of friends here for the golf. The Park Hyatt Saigon has such a convivial atmosphere that everyone is made to feel completely welcome.

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Departure experience

Check-out was painless in spite of a rush at the lobby as the unflustered staff calmly worked through the small queue. My luggage had been retrieved and was waiting for me by the pre-hailed cab. It was all seamless.

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General information

  • icon-briefcase
    How to get there

    30 minutes by road transfer from Ho Chi Minh Airport

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    Accommodation

    245 rooms and suites

Amenities

  • Wi-Fi

    Wi-Fi

  • Swimming pool

    Swimming pool

  • Spa

    Spa

  • Gym

    Gym

  • Restaurant

    Restaurant

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