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Our score: 4.6/5.0

Inkaterra Machu Picchu Pueblo

Machu Picchu

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Sarah Mason Avatar for Sarah Mason

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Exclusive Benefits

Daily breakfast for two
Room upgrade upon arrival
Subject to availability
Spa Treatment
One complimentary 25 minute de-stress massage for two per room once during stay
VIP welcome
An upgraded welcome kit in room with aromatherapy products
Early check-in / Late check-out
Subject to availability
Complimentary Wi-Fi

Exclusive benefits may vary by hotel or hotel group. Exclusive benefits apply when booking the Best Available Rate and are not combinable with any hotel offers or special packages unless stated.

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  • Facts & Amenities +
Baring All
  • Visit the onsite eco centre and join one of the hotel’s bird- watching or orchid tours
  • Make sure you experience the Andean Spa, in a special traditional hut. Book well in advance

  • Leave enough time to mooch around the market by the train station before you leave

  • Definitely go for a suite, or at least a room with a fireplace, and ask them to light it for your arrival. There is a big difference between the lead-in category rooms and the suites 

Arrival experience

As I walked over the bridge to the hotel, which was a nice experience in itself, you felt as if you were entering a secluded, verdant, secret hideaway. It was quite late in the afternoon when I walked up the stone-paved path and steps to the beautiful reception room, which was easy to find. The room resembled a chapel, featuring a big, carved stone desk, banquette, cushioned seating around the edge and a large, heavy wood table in the middle of the room. I checked in quickly, was given my room key and was left unescorted to meander up the path to my room, which was up the hill to the left of the spa area. My luggage had been collected from the train station by a hotel representative and was delivered just after I walked through the door.

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Rooms and suites

I had a superior casita, in a small block with other rooms above it and used a big iron key to enter. As I walked in, my first impression was that it was somewhat chilly. It was early evening, it had been raining a little and the room felt a bit damp. The altitude also makes it cooler so I put the heating unit on to warm the room up and kept it on during the night as well to keep the chill off.

My room was a good size, quite basic but sweet, with a window at the front with wooden shutters. White walls and plain white cotton curtains complemented the burnt-orange terracotta-tiled floor, dark wooden furniture and exposed eucalyptus beams on the ceilings. The room also had two comfy armchairs, with traditionally woven, Peruvian cushion covers, overlooking the little garden at the back through floor-to-ceiling windows and doors which opened out to the terrace.

A welcome note and a little branded coin purse were a gift from the general manager. The bed was against the right-hand wall on a light-brown wool rug. It had a wrought-iron bedhead and was made up with white sheets, a thin duvet, four pillows and a very pretty red Inca-style throw with a scalloped edge across the bottom. Hot-water bottles in grey covers were put in my bed at my request during the turndown service. I used a blanket from the cupboard at night. Beside the bed was a very small fridge with some bottled water but no minibar.

The room also had a wardrobe, two bedside tables with lamps and a table with flowers in a vase. Two chairs stood beneath a flat-screen TV.

There were plenty of plugs for charging electronics. The Wi-Fi was not amazing (but adequate considering you are in the middle of the mountains) and the phone signal was intermittent but OK.

During my stay I saw some of the suites and they were definitely lighter, more spacious and also warmer than my room. Some even had fireplaces and private plunge pools. The average stay here is one to two nights, so if you can splash out on a nice suite then I would highly recommend it.

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The bathroom

My bathroom was quite small. The walls were lined in cream-coloured stone and there was a WC to one side, a walk-in shower with a rainfall head to the other and a window just above eye level. In between was a single basin with chrome taps and a large mirror that was well illuminated by side-lights: always the best lighting!

The products were Inkaterra’s own brand and there was a bar of soap, bath hat, lovely neutral PH-balancing shampoo and conditioner and a natural citronella mosquito repellent. There was a good hairdryer and two bottles of complimentary water. I had two bath towels, hand towels and flannels in the bathroom and nice-quality cotton bathrobes were laid out on the bed.

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Dining

The hotel has two options. The first is Café Inkaterra: you cross the railway line to reach it since it is on the railway platform at the bottom of the hill from the hotel and overlooks the trains coming in and out of the station. You can sit at the bar on the high stools, at tables and chairs in the bar area or on banquettes by the windows facing the railway. It serves a good mix of Peruvian and fusion food and is a great place to enjoy a pisco sour or a glass of wine after a day spent trekking.

The dining room is a lovely glass-fronted, white-walled room in the main lodge of the hotel, serving Andean fusion cuisine. It is more formal than the café and, when I ate there for dinner, I had a traditional Peruvian soup and the lomo saltado, which was really delicious. I also had breakfast there, which consisted of a large buffet with lots of fresh fruit, cold cuts, cheeses, good coffee and really gorgeous pastries. I ordered an omelette, which was fluffy, light and delicious. Herbs are from the gardens in the grounds of the hotel.

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Spa and wellness

The hotel has a beautiful UNU Spa. Nestled in the gardens, it has treatments such as stone massage and other massages, reflexology and facials using natural products derived from local botanical herbs such as mint and eucalyptus, local tea and coca leaves. The really fun experience is the little sauna, which is in a traditional Andean hut that looks like an upside-down basket. Heated by river rocks, it is infused with eucalyptus to help aching muscles relax and recover. The treatments rooms are beautiful plain, with natural matting on the floors, wood furniture, white curtains and walls.

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Pool and beach

Next to the spa is a natural rainwater pond filled with flowing spring water for guests to use. Because of this, it is not heated and when I was there in March it was too cold to use. It was also a little yellow, which it can be during the rainy season, and it had some debris in it normal for a natural spring. However, above this are two small heated pools that were heavenly to relax in after a busy day out.

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Kids/teens facilities

There are plenty of connecting rooms and suites, which are really good for families. They offer cribs, high chairs and special menus for little ones. The hotel’s own eco centre provides guides and excursions that are perfect for children aged six and above. The hotel offers a special Machu Picchu Explorer Kit (including a torch, baseball cap, colouring pencils, a magnifying glass, paper and granola bar in a little backpack). For an additional charge they can also organise a treasure hunt. There are also babysitting services on request so you can enjoy a romantic dinner and a movie night.

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Staff and service

The staff were very sweet and attentive. I had a few pisco sours in the drawing room area by the fire and the staff were very attentive, asking if I wanted nibbles or more drinks. When I asked for an extra towel, it was delivered to my room promptly.

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Guest profile

The hotel is full of adventurers, trekkers and sightseers, including small groups of friends, some single travellers, older clients, families and couples. All guests were dressed casually, as is usual in Peru for those travelling around. There were many nationalities including British, Dutch, Americans, Brazilians and Spanish, as far as I could hear.

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Departure experience

I left quite early and the process was seamless. My bag was collected and placed in the reception area so I could identify it when I got there to pay my bill. It was taken to the train station, where I collected it and boarded the train.

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General information

  • icon-briefcase
    How to get there

    3 hour train journey from Cusco

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    Accommodation

    83 rooms and suites

Amenities

  • Wi-Fi

    Wi-Fi

  • Swimming pool

    Swimming pool

  • Spa

    Spa

  • Restaurants

    Restaurants

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