- Detailed Review
- Facts & Amenities
The Jumeirah Frankfurt is bang in the heart of the city, and for any traveller who likes to be in the thick of the action, it’s an excellent place to stay.
The hotel is attached (via El Rayyan restaurant) to the MyZeil shopping centre, which stretches round to Zeil – the city’s most popular shopping street – and Goethestrasse, the luxury shopping street, is nearby, as are plenty of restaurants. For cultural activities and sightseeing there’s the Alte Oper (the opera house), the Museum of Modern Art, Goethe House and the Römer (the famous square), all within easy walking distance. Walk a bit further and cross over the Main river to find the museum embankment.
As the only skyscraper hotel in the city, the Jumeirah Frankfurt has superb views of the city skyline from the majority of floors, which is one of the highlights of staying here. It’s a shame the hotel doesn’t have a bar that takes advantage of them, but from what I gathered during my stay, it’s not out of the question for the future.
The building was originally intended to be an office block but the Jumeirah Group had the foresight to turn it into a luxury hotel. It came with many benefits including great soundproofing and an intelligent lift system that, with the swipe of my key card and a tap of the ‘guestrooms’ button on the touch panel, intuitively knew which floor to whisk me to. Due to the original plans for the building, the hotel does feel a little bit functional here and there. For example, the lobby is quite narrow and not ideal for a busy check-out but, that aside, Jumeirah has done a fantastic job of making it both sleek and comfortable.
Quirky, special touches make it stand out, most notably the collection of 253 original modern paintings commissioned from German artist Hartwig Ebersbach (make of them what you will). Also, there are beehives on the rooftop (though you’ll probably never see the 40,000 bees), which produce the delicious honey you can sample during your stay.
The Jumeirah Frankfurt is a great location for people who want to explore Frankfurt and then recharge in a fantastic room where technology and environmental initiatives sit happily side by side.
The entrance to the hotel is tucked away down a side-street. When my car pulled up I was greeted and my bag was taken for me. It’s not the grandest of lobbies but there are some lovely crystal chandeliers that create a focal point. I was shown into reception, warmly welcomed with a refreshing glass of apple juice and was checked in quickly. I was given a very thorough explanation of the hotel’s facilities, breakfast times and shown the local attractions on a city map.
The same gentleman from reception escorted me to my room and showed me where everything was, and within moments my bag arrived. I was asked if I needed anything else and then left to settle in.
Rooms and suites
My Skyline Deluxe Room (measuring between 36 and 48 square metres) on the corner of the 15th floor had a fantastic view over the city. As I arrived in darkness, when the city’s skyscrapers were lit up, the skyline seen through the five floor-to-ceiling windows that wrapped around the room certainly had the wow factor. This room type is one of the most popular requested and I could see why – I would certainly recommend it.
A long, slim wooden desk divided the room into bedroom and sitting area. This work area also housed the coffee machine and minibar, which had a small selection of beer and soft drinks, as well as biscuits – all complimentary on my first night. Attached to the desk was a 42-inch television (with international channels, radio stations and movies on demand) that could be revolved to suit where I wanted to watch it from. The sitting area had a comfy chaise longue next to the window as well as a seat, and the bedroom area featured a king-size bed dressed with crisp white linens, a feather duvet and a selection of feather and non-feather pillows. (Horsehair and hypoallergenic bedding can be requested.)
The sliding wardrobe had plenty of hangers, a hairdryer, iron and board, as well as an umbrella and shoe horn. On the wall beside it was a full-length mirror. In one of the drawers was the electronic safe, which had to be held down quite firmly as I entered my pin and sometimes it sprang back open before I managed to lock it. It also had to be locked and the drawer shut before I could slide the wardrobe doors, which got a little bit tedious.
There was a really nice feel to the room. The decor was sleek and stylish with cream and beige furniture, and fabrics set off by dark hardwood floors. I viewed other rooms including a Junior Suite, which was bigger, but I preferred my Skyline Deluxe Room and loved how light, bright and spacious it was.
It was very quiet and there were quality blackout curtains and privacy nets, as well as external electric shutters to ensure that even the tiniest bit of daylight couldn’t creep in. I had a great night’s sleep.
There were plenty of sockets in all the right places, HDMI, video cable, USB ports and the like next to the workstation and a wireless-charging hub for mobile phones and iPad by the bed. Concealed in the bedside drawers were touch-screen controls for lighting and curtains, which were easy to use, as was the digital air conditioning. The Jumeirah Frankfurt also uses a hybrid room-temperature system that adjusts according to body-heat detectors and motion sensors. There was also a tablet pre-loaded with all the hotel information and concierge tips you could need, and the complimentary Wi-Fi signal for my personal devices was excellent.
Two sliding, louvred wooden doors formed the entrance to my bathroom and these were connected, so when I opened one the other opened too. I found them on the heavy side and think that some may struggle with them (something to bear in mind as there are other room types that have separate bathrooms with standard doors). Once opened, the bathroom became part of the room, which made it completely open-plan. As I was on my own I took advantage of having a bath, with the doors open so that I could indulge in watching the television in the bedroom as I soaked in the deep and long bathtub. There was also a walk-in shower cubicle with a rainfall and handheld shower and a separate WC.
Over the sink was a large mirror and there was plenty of space to put my toiletries. Lighting was very good and there was an excellent wall-mounted, illuminated magnifying mirror. I dried my hair in the bathroom – it must be one of the heaviest hairdryers I’ve used, and unfortunately it was one of those that I had to hold my finger on to keep it operating. Nevertheless, it was very efficient.
Decor was a soothing blend of cream marble tiles throughout, with decorative mosaic tiling including copper colours that gave a very chic touch and a subtle Middle Eastern feel in keeping with the Jumeirah brand.
Toiletries were from the Wunderkind by Wolfgang Joop brand, with 50ml of shampoo, conditioner and 70ml of shower gel.
The Max on One Grillroom is the main restaurant at the Jumeirah Frankfurt and it has an informal atmosphere, not stuffy or pretentious. Breakfast included a vast buffet selection of hot and cold items, including a cold counter of Arabic flatbreads, stuffed vine leaves, vegetables and dips. Coffees, as well as eggs, waffles and pancakes, can be ordered from the menu, and there’s sparkling wine on offer too.
One of the breakfast highlights was tasting the Skyline Honey straight from the honeycomb. A video shows how the honey is made by the rooftop bees – excellent provenance. It had a toffee-like texture, melted in your mouth and was absolutely divine.
I returned for dinner in the evening and was seated at a table near the show kitchen so I could see the chefs at work. My waiter was very friendly and recommended a lovely Riesling. The service was very good – I was checked on several times and my water topped up and, as I was on my own, I was offered a newspaper.
There was soft, subtle music playing and the decor included splashes of colour in the purple velvet chairs, light wooden tables and a wine and spirit cellar. It isn’t what I’d call the most stylish dining venue, and you don’t need to dress up particularly, but it’s a pleasant place to eat and has a contemporary, urban functionality about it.
My appetiser of fresh bread came with Arabic salt, green herb dip and lemon butter, which was delicious. The restaurant specialises in meat – I was told that the steaks are popular – and, along with fish and vegetarian specialties, is prepared on the grill, accompanied by a range of sauces and sides.
As my stay coincided with the start of asparagus season there were starters of cream of asparagus soup and asparagus with bruschetta, while mains included asparagus accompanied by a choice of meats. I opted for the Serrano ham. I love asparagus, and the five stems spanning the width of the plate were soft and sweet in flavour and nothing like the small green stems I was used to in the UK. They were dressed in a hollandaise sauce made with the local apfelwein (apple wine). Delightful.
I washed it down with a glass of the house Riesling, which was very good and I followed it with a stunning parfait for dessert. The presentation was like a work of art, it was so colourful. The citrus flavours, strawberry pieces and mint leaves were a burst of refreshing flavours and worked very well.
Themed evenings are held here too, and the parties featuring guest chefs, local winemakers, music and cocktails sound like great fun.
Other restaurant options
El Rayyan on the ground floor is managed externally and can also be accessed from the MyZeil shopping mall, so it is popular with shoppers making a pit stop for lunch or dinner. It specialises in Lebanese cuisine and mezze for sharing. There’s live belly dancing on Saturdays too.
Just off the reception area is the Ember Bar & Lounge, a small bar that serves bar snacks such as tempura fries with barbecue dip, olives and breads, salads and sandwiches. Between 3pm and 6pm there is also ‘candy bar and cake’ time – perfect if you have a sweet craving, and on Wednesdays there’s live R&B and soul music.
Spa and wellness
The Jumeirah brand’s Talise Spa on the fourth floor has five treatment rooms, separate saunas and relaxation areas for male and female guests. The decor is a blend of dark wood and cream tones, which creates a stylish and soothing ambience. The spa menu features massages, facials and beauty therapies incorporating Aromatherapy Associates products. Manicures and pedicures are also available.
I didn’t use the spa during my stay but I was tempted by the Skyline Honey Treatment, which is described as a fruity body scrub blended with the hotel’s own Skyline Honey.
Guests over 18 also have complimentary use of the Fitness First Platinum health club in the MyZeil mall next door, which can be accessed from the hotel’s sixth floor. It features a range of cardiovascular and aerobic equipment.
The hotel doesn’t have a swimming pool. However, guests over 18 have complimentary access to the swim club at the Fitness First Platinum health club in the MyZeil mall.
Children are welcome here and, on both occasions that I had breakfast, there were several families with young children, including babies. For a day out, Frankfurt Zoo is only two metro stations away from the hotel and you can visit the camel that the Jumeirah Frankfurt has adopted. But if it’s a rainy day, you might like to visit the spa where special treatments for children can be booked.
Staff and service
All of the staff I encountered were warm and friendly. Service always came with a smile and was always professional. I was particularly impressed by the staff I met during my arrival and check-in, the restaurant for my dinner service and the room service staff who delivered my snack (a delicious wild herb salad with fried king prawns) well within the time stated. They even cleared my dishes within less than two minutes of calling.
Sadly, there was a blip at the second day’s breakfast service. It got off to a good start when the maître d’ instantly remembered me from the evening before, warmly welcomed me and showed me to my table. The restaurant was busy so a table for four was split into two tables. I was very close to the people next to me, but I was asked if this was OK and I was told that someone would come to take my order. However, after ten minutes I had to attract the attention of a waitress, who acknowledged me, and after another ten minutes I had to ask again. Once I had ordered finally, my coffee and eggs arrived quickly. It did seem to be bad luck as the people around me were being served speedily.
There was an international mix of guests over the weekend I stayed, which was just before a German bank holiday. As it is part of the Jumeirah Group, the hotel is popular with the Arab market. There was a variety of age groups too. I was told that during the week it is popular with business travellers.
The reception area was very busy when I checked out 15 minutes ahead of time. A desk became free and the process went smoothly. I was asked if I had a nice stay and if there was anything else I needed. There weren’t any free chairs, so I had to find a place to stand to wait for my car, which thankfully arrived the next minute.
How to get there
20 minutes by road transfer from Frankfurt Airport
218 rooms and suites